Refund and Returns Policy
Effective Date: October 8, 2024
At Luxury Watches and Gifts, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds for purchases made through our website, https://luxurywatchesandgifts.com/.
1. Eligibility for Returns
- Products must be returned within 30 days of the purchase date.
- To be eligible for a return, the item must be in its original condition, unused, and with all tags, packaging, and documentation intact.
- Personalized or engraved items are not eligible for return unless the item is defective or damaged upon delivery.
2. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 48 hours of receiving the item.
- We will provide a return shipping label and arrange for a replacement or full refund once the item is returned and inspected.
3. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Clearance items
- Personalized or custom-made products
4. Process for Returns
- To initiate a return, please email our Customer Support team at returns@luxurywatchesandgifts.com with your order number and reason for return.
- Once your return is approved, we will provide you with a return authorization number and further instructions.
- The product must be returned in its original packaging with proof of purchase to the following address:
Luxury Watches and Gifts Returns Department
4599 Thorn Street, Garden Grove, California, United States
Phone: 307-621-0431
5. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at returns@luxurywatchesandgifts.com for assistance.
7. Return Shipping Costs
- Customers are responsible for paying the shipping costs for returning an item unless it is defective or damaged.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (such as shipping the wrong or defective item).
8. Contact Us
For any further inquiries regarding our Refund and Returns Policy, please reach out to our Customer Service team at:
Email: support@luxurywatchesandgifts.com
Phone: 307-621-0431
Thank you for shopping with Luxury Watches and Gifts. We value your business and strive to provide the best possible service for all of our customers.
